By registering for or using SalonFlow ("Service", "Platform"), you ("User", "you") agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Service. These Terms constitute a legally binding agreement under the Information Technology Act, 2000 and applicable Indian law.
SalonFlow provides salon management software including appointment booking, WhatsApp-based booking automation, client management, analytics, and payment facilitation. Features may be added, modified, or discontinued at any time with reasonable notice to users.
You must be at least 18 years of age and a legal resident of India to use the Service. You agree to provide accurate, current, and complete registration information and to update it promptly if it changes. You are responsible for all activity that occurs under your account credentials.
By linking your WhatsApp number via QR scan, you confirm that: (a) you are the authorised account holder of that number; (b) you will use the bot only for legitimate salon booking communications with clients who have consented to receive them; (c) you will not use the bot to send spam, unsolicited marketing, or any content prohibited by WhatsApp's Terms of Service.
Violations may result in immediate account suspension without refund. SalonFlow bears no liability for WhatsApp account restrictions arising from User misuse of the bot feature.
Paid plans are billed monthly in advance in Indian Rupees (₹) via Razorpay. Subscriptions auto-renew unless cancelled before the next billing date. All prices are inclusive of applicable GST unless stated otherwise.
SalonFlow reserves the right to change prices with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You may cancel your subscription at any time from your Billing settings page. Cancellation takes effect at the end of the current billing period — access to paid features continues until that date. No refund is issued for the remaining period except as described in our Refund Policy.
Payment processing is provided by Razorpay Software Pvt. Ltd. By making a payment you also agree to Razorpay's Terms of Service and Privacy Policy. SalonFlow does not store card numbers or other sensitive payment credentials. In case of payment disputes, please contact us before initiating a chargeback.
You agree not to:
All software, designs, trademarks, and content on the Platform are owned by SalonFlow Technologies and protected by applicable intellectual property laws. You retain full ownership of the data you input. You grant SalonFlow a limited, non-exclusive licence to process your data solely to provide the Service.
Use of the Service is subject to our Privacy Policy. You are responsible for obtaining any necessary consents from your salon clients before collecting or processing their personal data through the platform.
To the maximum extent permitted by applicable law, SalonFlow Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, loss of data, or business interruption — arising from your use of or inability to use the Service.
Our total aggregate liability for any claim shall not exceed the amount paid by you in the 3 months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or uninterrupted availability. We do not warrant that the Service will be error-free or that defects will be corrected within any specific timeframe.
You agree to indemnify and hold harmless SalonFlow Technologies, its officers, employees, and partners from any claims, losses, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any third-party rights; or (c) your content or data input into the Service.
SalonFlow may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases immediately. You may request a data export within 30 days of termination.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India. Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation or mediation for a period of at least 30 days.
We may update these Terms at any time. For material changes, we will provide at least 14 days' advance notice via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
For questions or concerns about these Terms: support@salonflow.in