Refund & Cancellation Policy

1 Overview

This Refund & Cancellation Policy applies to all paid subscription plans on the SalonFlow platform, operated by SalonFlow Technologies, India. Payments are processed by Razorpay Software Pvt. Ltd. Please read this policy carefully before purchasing a plan.

2 Subscription Plans

SalonFlow offers the following plans:

• Starter — Free, no payment required
• Pro — ₹999/month (billed monthly via Razorpay)
• Business — ₹2,499/month (billed monthly via Razorpay, coming soon)

All paid plans are billed in advance in Indian Rupees (₹) inclusive of applicable GST.

3 7-Day Refund Window

If you are not satisfied with your first paid subscription, you may request a full refund within 7 (seven) days of the initial payment date. Refunds under this clause are issued at our sole discretion following a review of account activity for abuse.

Eligibility conditions — all must be met:

• Refund request is submitted within 7 days of the first payment date
• Applies only to the first subscription purchase — not to renewal charges
• The account has not been used to send spam or violate our Terms of Service
• The subscription was not purchased using a promotional offer that explicitly excluded refunds

4 Non-Refundable Situations

The following are explicitly not eligible for refund:

• Renewal charges after the first billing cycle
• Partial months — we do not prorate unused subscription time
• Accounts terminated for violating our Terms of Service
• Payments made after the 7-day refund window has closed
• Promotional or discounted subscriptions where refund exclusion was stated at purchase
• Requests citing service unavailability during scheduled or emergency maintenance windows

5 Cancellation

You may cancel your subscription at any time from the Billing section of your dashboard. Cancellation stops future auto-renewals but does not trigger a refund for the current billing period. You retain full access to paid features until the end of the period you have paid for.

6 How to Request a Refund

To request a refund, email support@salonflow.in with the subject line "Refund Request" and include:

• Your registered email address
• Your Razorpay payment ID or transaction reference number
• Reason for the request (optional, but helps us improve)

We will acknowledge your request within 2 business days and process eligible refunds within 5–7 business days of approval.

7 Refund Processing

Approved refunds are processed through Razorpay back to the original payment source (bank account, UPI, or card). The time for the refund to appear in your account depends on your bank or payment provider and is typically 5–10 business days after we initiate the transfer. SalonFlow is not responsible for delays caused by the banking or payment system.

8 Disputes & Chargebacks

We encourage you to contact our support team before raising a payment dispute with your bank or card issuer. Chargebacks initiated without prior contact may result in temporary account suspension pending investigation. We cooperate fully with Razorpay's dispute resolution process and will respond to all chargeback requests promptly.

9 Changes to This Policy

SalonFlow reserves the right to modify this policy at any time. Changes will be published on this page with an updated effective date. The policy in effect at the time of your purchase governs that specific transaction.

10 Contact

For all billing and refund queries: support@salonflow.in
Response within 2 business days.